ELEVATE'26
AI Customer
Experience Summit
Real scenarios. Practical direction. Real outcomes.
November 4 & 5, 2026 | The Langham, London
Meet Leaders from Leading Brands
What is Elevate?
Where agentic AI meets execution. No hype. No theory. An exclusive, invitation-only AI Customer Experience Summit for marketing and product leaders from the world’s most innovative enterprise brands. Meet with your peers and leave with a playbook you can put to work immediately.
“The goal of introducing AI wasn't to take the referee out of the game. It was to elevate the game — and the referee.”
Jenn Bennett
Key themes
Know the customer,
activate the data
The shortest path from customer signal to conversion.
Decide in the
moment
Real-time, on-device,
privacy by design.
Imagine CX without
channels
One experience, everywhere
your customer is.
Built to perform,
built to trust
AI recommends.
Your team decides.
"Stop trying to figure out everything you want to know about your customers. Think more about what you need to have available to better serve them."
— Rusty Warner, Forrester
"We try not to get too caught up on anything that's too shiny. But if it matches what we're trying to do and helps mature the products we have — that's when the magic happens."
— Briana Strother, Southwest Airlines
"Maybe someday we'll have certain features that are completely autonomous. I'm sure we will — but that will be because a human said, 'hey, we trust you on this.'"
— Mike Herrick, CTO, Airship
Why attend?
- Real scenarios from leading brands: what worked, what didn’t, the numbers behind both
- Pressure-test your roadmap with peers
- Leave with a playbook you can apply immediately
Featured speakers
Leaders from Gartner, Uhaul, and Air France. More announced soon.
Matt Moorut
Sr. Director Analyst
Jean-Pascal Amblat
Head Manager Owned Channels & CRM
David LoPresti
Mobile Experience
Margaret O'Donoghue
Loyalty Programme Manager
Brett Caine
Chief Executive Officer
Maria Robinson
Chief Marketing Officer
Mike Herrick
Chief Technology Officer
GARTNER is a trademark of Gartner, Inc and/or its affiliates.
The venue
Elevate will take place at The Langham, London. Europe’s first Grand Hotel, in the heart of the West End.
We recommend staying at the Gem Langham Court Hotel, a 4 minute walk from The Langham.
