What if one day could elevate how
you connect with your customers?

Explore the critical shifts in AI and mobile consumer behavior. Discover how to transform customer experiences that drive efficiency and accelerate business growth. Meet with industry experts and innovators like you to stay ahead of the curve.

The premier event brings together the world’s most renowned brands and innovators to share practical insights and inspiration.

October 15, 2025 | London | The Shard

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What is Elevate’25?

Elevate’25 is where the future of customer connection takes shape. As AI and mobile-first technology redefine how brands engage, the rules are being rewritten daily. To stay ahead, it takes more than tools — it takes foresight, collaboration, and the right conversations.

This is your chance to join the leaders and innovators driving that change. Together, we’ll cut through the noise to uncover the real shifts in AI and consumer behavior — and what they mean for your business today and tomorrow.

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Our Speakers

Tom Mason

Applied AI, Office of the CTO

Thomas Husson

Vice President, Principal Analyst

Nicki Brown

Director of Media

Francesca Berretti

Head of CRM & Omnichannel Customer Engagement

Kristóf Fischer

Chief Digital Officer

Brendan Coelho

Vice President Global Retention

Mark Shannon

Head of Digital Products

Vibby Raj

CRM Director

Karen Franken

Global Director, Strategy

Giacomo Bernardi

Head of Customer Base

Brett Caine

President & CEO

Maria Robinson

Chief Marketing Officer

Mike Herrick

Chief Technology Officer

Why Attend?

Elevate’25 is your chance to:

Discover real shifts in AI, mobile, and consumer behavior from the brands leading the way.
Strategize your next moves with insights that transform conversation into competitive advantage.
Connect with peers and digital trailblazers who understand your actual challenges and can spark fresh ideas.

If delivering personalized, unforgettable digital experiences and driving lasting customer loyalty is on your agenda, Elevate’25 is the one gathering you can’t afford to miss.

Whether you’re shaping a future vision or fine-tuning today’s strategy and execution, this event will give you the clarity, confidence, and connections to lead with impact.

Need to get the green light to attend? Download the justification letter here .