ELEVATE'26
AI Customer
Experience Summit
Real scenarios. Practical direction. Real outcomes.
November 4 & 5, 2026 | The Langham, London
Meet Leaders from Leading Brands
What is Elevate?
Where agentic AI meets execution. No hype. No theory. An exclusive, invitation-only AI Customer Experience Summit for marketing and product leaders from the world’s most innovative enterprise brands. Meet with your peers and leave with a playbook you can put to work immediately.
“The goal of introducing AI wasn't to take the referee out of the game. It was to elevate the game — and the referee.”
Key themes
Know the customer,
activate the data
The shortest path from customer signal to conversion.
Decide in the
moment
Real-time, on-device,
privacy by design.
Imagine CX without
channels
One experience, everywhere
your customer is.
Built to perform,
built to trust
AI recommends.
Your team decides.
"Stop trying to figure out everything you want to know about your customers. Think more about what you need to have available to better serve them."
— Rusty Warner, Forrester
"We try not to get too caught up on anything that's too shiny. But if it matches what we're trying to do and helps mature the products we have — that's when the magic happens."
— Briana Strother, Southwest Airlines
"Maybe someday we'll have certain features that are completely autonomous. I'm sure we will — but that will be because a human said, 'hey, we trust you on this.'"
— Mike Herrick, CTO, Airship
Why attend?
- Real scenarios from leading brands: what worked, what didn’t, the numbers behind both
- Pressure-test your roadmap with peers
- Leave with a playbook you can apply immediately
Featured speakers
Ant Duffin
Jean-Pascal Amblat
David LoPresti
Margaret O'Donoghue
Thomas Neumann
Lesley Kettle
Brendan Coelho
Manon Bossard
Natalija Marcinska
Paula Mantle
Mahmoud El-Azzeh
Brett Caine
Maria Robinson
Mike Herrick
Astrid Wauquiez
The venue
Elevate will take place at The Langham, London. Europe’s first Grand Hotel, in the heart of the West End.
We recommend staying at the Gem Langham Court Hotel, a 4 minute walk from The Langham.
Sponsors
Platinum
Airship is the only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions.The only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions.
Gold
Branch provides software for enterprise businesses to acquire, retain, and engage users. The Branch platform delivers deep linking solutions that work across environments, along with AI-powered measurement to help organizations optimize advertising spend and improve ROI. World-class brands, including Puma, Western Union, NBCUniversal, Zocdoc, and Reddit, rely on Branch to drive better marketing performance and keep users engaged.
Founded in 2010, Gummicube is the #1 App Store Optimization company in the world. Powered by our proprietary ASO technologies, DATACUBE and Splitcube, our team of ASO experts delivers a turnkey solution to help businesses improve app visibility, increase downloads, and lower acquisition costs. Trusted by the world’s leading brands and innovative startups, Gummicube provides the expertise needed to succeed in today’s competitive app market.
Silver
Hightouch is the leading agentic marketing and customer data platform that empowers companies to power personalized marketing and business operations from their very best data. Trusted by leading brands like Domino’s, Autotrader, Cars.com, Aritzia, and PetSmart, Hightouch enables anyone to deliver personalized customer experiences, optimize performance marketing, and move faster by leveraging data and AI across their organization.
Piano is the digital analytics and subscription management platform that empowers businesses to understand their audience, orchestrate journeys, and grow revenue. Its market-leading subscription tools enable clients to engage, acquire and retain paying customers, while Piano Analytics delivers clean, compliant data with AI-powered insights for smarter decision-making. The company serves a global client base including the BBC, Deutsche Telekom, Crédit Agricole, Nikkei, The Telegraph, and the Wall Street Journal. For more information, visit piano.io
Bronze
Experience
Eagle Eye is an AI-powered loyalty and promotions platform, enabling the world’s leading retailers, grocers, hospitality and travel brands to earn lasting customer loyalty through real-time personalised engagement. Our platform embeds AI natively – combining enterprise-grade loyalty and promotions capability with built-for-purpose intelligence to deliver 1:1 personalisation to millions of customers globally.
Our growing international customer base includes Loblaws, Giant Eagle, Wakefern, Asda, Tesco, Morrisons, JD Sports, E.Leclerc, Carrefour and the Woolworths Group. Each week, more than 1.7 billion personalized offers are seamlessly executed via our platform, and over 750 million loyalty member wallets are managed worldwide.
Zeotap is the AI-powered Customer Data Platform that helps enterprises unlock the true value of their customer data – faster, smarter, and with enterprise-grade precision. With plug-and-play connectors and a flexible, modular design, Zeotap integrates effortlessly into existing ecosystems, delivering 3x faster time-to-value than traditional CDPs.
Trusted by leading global brands, Zeotap combines the industry’s most advanced ID Extension and identity resolution with AI-powered orchestration – enabling unmatched match rates, smarter segmentation, and real-time activation. Designed for business teams and loved by IT, Zeotap makes it easy to unify, activate, and scale customer data – while staying fully compliant with global privacy regulations.
Smarter data. Stronger outcomes. Built for business.